Preferred Corporate Housing Welcomes Corporate Housing Industry Veteran to Team

March 24th, 2021

Preferred Corporate Housing, a global leader in creating personalized corporate lodging solutions, is pleased to announce the addition of Jason Rolince to the team. Jason, a 20+ year corporate housing industry veteran, comes to PCH from previous leadership roles in Business Development and Operations within the industry.

Throughout 2020, Preferred Corporate Housing experienced exponential growth despite the unprecedented events and impacts of the Coronavirus pandemic. This growth along with the launch and quick scale of PCH’s partnership with Airbnb has provided opportunities to grow the team as well.

“We have known Jason as a colleague and a friend since we began attending CHPA conferences in the early 2000s. When the opportunity to add to our leadership team came, he was a natural first choice. His reputation of exceptional service standards and relationship-building abilities made him the perfect fit for our team,” said Jon Lanclos, Founder of Preferred Corporate Housing.

“We have our sights set on really big things for PCH in the coming months. Bringing Jason on with our team will help us navigate our future and scale in ways that ensure our current and future clients continue to receive the exceptional service we promise to deliver,” said Samantha Elliott, PCH President.

PCH was recently named as the Corporate Housing Providers Association “Company of the Year – Large Provider” for the second consecutive year, and also received the CHPA “Innovation of the Year” award for its partnership with Airbnb. “This is an amazing opportunity to join a team that has consistently shown inspirational leadership, a team-centric culture while being focused quality of service, industry innovation and exponential growth,” said Rolince. “PCH has empowered me to bring my experience, knowledge and forward-thinking mentality to seamlessly join forces with what I have revered as one of the best corporate housing teams in the industry.” 

About Preferred Corporate Housing (PCH):

Preferred Corporate Housing, a global leader in creating personalized corporate lodging solutions, has serviced over 16.4 million room nights, provided housing solutions in more than 82,000 cities across North America, and housed employees from 6,000+ national and global companies, including 427 Fortune 100/500 companies. PCH offers the largest selection of furnished housing solutions, including long and short-term furnished apartments, hotels and extended-stay options in major markets, remote destinations and all the cities in-between! PCH maintains ultimate quality control as the direct lodging source, and creates personalized guest experiences for each unique housing request. With the best team in temporary housing, PCH will ensure your employees are matched with solutions that fit their specific needs as they get settled in to their home away from home! PCH is ‘Your Permanent Solution for Temporary Housing Nationwide!”

Preferred Corporate Housing wins “Company of the Year” and “Innovation of the Year” Tower of Excellence Awards from CHPA

March 23rd, 2021

The Corporate Housing Providers Association held its highly-anticipated annual awards event last month to recognize and honor companies who have achieved marked industry success throughout the past year. This year’s event was held in a virtual ceremony where more than 250 corporate housing professionals gathered online for the award announcements.

For the second consecutive year, Preferred Corporate Housing was named as the Corporate Housing Providers Association “Company of the Year – Large Provider.” Samantha Elliott, President of PCH accepted the award and later shared the following comments. “This was such an unexpected win!” Said Elliott. “It is extremely rare for the same company to receive this honor two years in a row, and with the unprecedented events of 2020, this award truly validates all the amazing work our team put in to ensuring our service never waivered.”

As the award presentation continued, PCH was honored once again by receiving “Innovation of the Year” recognition, the pinnacle award of the event. 

This award is given to one provider company to recognize significant progress in innovative advancements related to the corporate housing industry. This often includes new products, technology, process improvements, software or other innovations which solve current industry challenges.

Referencing Preferred Corporate Housing’s partnership with Airbnb, this “Innovation of the Year” Award highlighted the forward-thinking opportunities that allowed PCH to capture demand and create solutions for a new segment of travelers who had previously not sourced corporate apartments for their lodging needs. By building a program in partnership with the world’s largest online lodging marketplace, PCH was able to create a more agile and instantaneous solution for booking furnished apartments, ensuring future relevency for PCH and the corporate housing industry.

“Thousands of hours of design-thinking, implementation, re-design and collaboration have gone into this program,” said Michelle Velasquez, Director of Client Services for PCH. “We had a vision for the direction we thought future travelers would be going, and we worked as a team to steer our program solutions in that same direction. Receiving the ‘Innovation of the Year Award’ from CHPA is truly one of the highlights of my career,” said Velasquez.

About Preferred Corporate Housing (PCH):

Preferred Corporate Housing, a global leader in creating personalized corporate lodging solutions, has serviced over 16.4 million room nights, provided housing solutions in more than 75,000 cities across North America, and housed employees from 6,000+ national and global companies, including 427 Fortune 100/500 companies. PCH offers the largest selection of furnished housing solutions, including long and short-term furnished apartments, hotels and extended-stay options in major markets, remote destinations and all the cities in-between! PCH maintains ultimate quality control as the direct lodging source, and creates personalized guest experiences for each unique housing request. With the best team in temporary housing, PCH will ensure your employees are matched with solutions that fit their specific needs as they get settled in to their home away from home! PCH is ‘Your Permanent Solution for Temporary Housing Nationwide!”

About Corporate Housing Providers Association (CHPA):

The Corporate Housing Providers Association (CHPA) is a professional trade association exclusively dedicated to supporting corporate housing providers around the world. With more than 300 member companies worldwide, CHPA is where corporate housing companies and professionals succeed. Members include providers and industry vendors that are invaluable partners to the industry’s success.

PCH Director Featured on Popular Relocation Podcast

April 9th, 2020

Michelle Velasquez, PCH’s Director of Client Services, was a guest on the widely popular ‘Love + Relo’ podcast hosted by Ben Cross. The hour-long conversation covered topics including how PCH is responding to COVID19, how the temporary housing industry is being impacted overall, changes to best practices and protocols, the new normal, and personal growth/motivation tips to keep positive during this stressful time.

“Ben is a great friend and he is amazing at connecting people within the industry to discuss the most-relevant topics,” said Michelle. “It was an honor to be a guest on his show, and I loved every second of it!”

To watch the live podcast, visit https://youtu.be/xeFZyLLfPps

PCH wins ‘Transforming Perspectives’ Award from ARC Relocation

November 21st, 2019

ARC Relocation, an industry leader for global employee relocation management services, hosted its first annual client and supplier forum in San Juan, Puerto Rico. This conference, a first of its kind, sought to ‘Transform Perspectives’ of the attendees in many different ways.

Bill Mulholland, Director of ARC Relocation explained the conference theme this way. “Our Mission Statement and theme of this event of ‘Transforming Perspectives’ can mean many different things. Our goal for this event was to transform the perspective people have about Puerto Rico, about ARC Relocation and about how relocation conferences should be” said Mulholland.

The three-day learning and collaboration event concluded with the ARC Relocation Supplier Awards black-tie gala, where suppliers were honored in the following ARC Core Value categories: Innovation, Inspiration, Accountability, Team Work and Transforming Perspectives.

Preferred Corporate Housing was honored as the winner of the Transforming Perspectives award. “Our highest award is our Mission Statement Award – Transforming Perspectives,” said Bill Mulholland. “PCH received an overwhelming amount of votes for this award from the ARC Team because they consistently transform our perspectives about temporary housing and personalized service for our clients,” said Mulholland.

“The ARC Team have always been fantastic partners with PCH because they see client relationships and service from the same lens we do,” said Samantha Elliott, President of Preferred Corporate Housing. “In today’s experience-based culture, transferees are looking for personalized service with solutions that are custom-designed for their specific needs. The ARC Team always helps us provide those solutions in the way they communicate their clients’ needs and expectations throughout the relocation process,” said Elliott.

“The thing I appreciate most about working with the ARC Team is the genuine value they place on partnerships with their suppliers,” said Michelle Velasquez, Director of Client Services for PCH. “The standards for success are clearly outlined by the ARC Team, and there is a true collaboration for the best ways to achieve that success together. We are so honored to receive this award from their team,” said Velasquez.

About Preferred Corporate Housing:

Preferred Corporate Housing has been providing furnished temporary housing services for relocating employees, corporate travel programs and Relocation Management Companies for more than 20 years. With service to more than 75,000 destinations, PCH has become a go-to employee lodging resource for more than 8,000 local, national and global clients including 413 companies on the Fortune 500 list.

About ARC Relocation:

At ARC we pride ourselves on our VIP customer service to both the relocating employee and the employer. Through both our extensive in-house employee-training program and our performance with the industry’s top service providers, ARC has raised the bar on customer satisfaction. ARC is the recipient of numerous awards and is known in the relocation industry as the “best of the best!”

Preferred Corporate Housing Shortlisted for Two ARC Relocation Partner Awards

October 22nd, 2019

ARC Relocation, an industry leader for Employee Relocation Management Services, released the shortlist of finalists for their annual ARC Awards. The ARC Awards include finalists in five categories including Innovation, Inspiration, Accountability, Team Work and Transforming Perspectives.

Bill Mulholland, Director of ARC Relocation described the ARC Awards with the following statement: “Like most Relocation Management Companies, ARC Relocation tracks a number of metrics in an effort to measure “performance”. However at ARC we realize that we are only able to offer our clients and transferee’s the best pricing and the best service in the relocation industry if we are able to partner with the best service providers in each market. These metrics are important but the intangibles are what separates a good service provider from an amazing service provider. The intangibles cannot be measured through metrics. As with all things that we do at ARC we have a commitment to take the examination of service providers deeper than the industry norm. As such, the categories for awards at ARC are not just based on statistics but rather the very core values and mission that ARC embraces.”

Preferred Corporate Housing has been named as a finalist in two award categories; Team Work and Transforming Perspectives. The Team Work category finalists include companies who embrace a positive culture and are here to support one another both personally and professionally. The Transforming Perspectives category is extra special because it is also the theme for the upcoming ARC Client Forum taking place in Puerto Rico on November 12 – 15.

Preferred Corporate Housing is honored to be included in this shortlist of finalists with other amazing service providers representing all facets of the relocation industry. “Much of the success of our partnership with ARC can be attributed back to the amazing people on their team,” said Michelle Velasquez, Director of Client Services with PCH. “The ARC Team keeps the human side of what we do on the forefront of every interaction, and they ensure their partners are set up for success with their clients. We all win together,” said Velasquez.

Award winners from all categories will be announced at the black tie Gala Event and Awards Ceremony on November 14th at the close their Transforming Perspectives Client Forum event.

About Preferred Corporate Housing:

Preferred Corporate Housing has been providing furnished temporary housing services across North America for more than 20 years. With service to more than 75,000 destinations, PCH has become a go-to resource for more than 8,000 local, national and global clients including 413 companies on the Fortune 500 list.

About ARC Relocation:

At ARC we pride ourselves on our VIP customer service to both the relocating employee and the employer. Through both our extensive in-house employee-training program and our performance with the industry’s top service providers, ARC has raised the bar on customer satisfaction. ARC is the recipient of numerous awards and is known in the relocation industry as the “best of the best!”

PCH Wins Partner of the Year Award

October 22nd, 2019

On Tuesday, February 4th, the Preferred Corporate Housing team attended Synergy Global Housing’s 2019 Partner Symposium in San Juan, Puerto Rico. This event brought together housing suppliers from all over the world to discuss industry best practices, Synergy’s aggressive growth projections and how Synergy’s supply partners play an integral role in serving its guests to facilitate that growth.

The Symposium wrapped with Synergy recognizing its supply partners of the year, both domestic and international. The executive leadership team at Synergy along with its client-facing counselor team identified the top four suppliers in both the domestic and international markets.Preferred Corporate Housing was proud to be named as a 2019 Domestic Winner of Synergy’s Partner of the Year Award.

“Synergy is an amazing partner,” said Michelle Velasquez, Director of Client Services with PCH. “Our company cultures align perfectly, and this facilitates a partnership that allows PCH to support Synergy’s global clients, provide personalized, top notch service, and continue to create innovative housing solutions.”

Synergy’s 2019 Partner of the Year winners were selected based on the following criteria:

  • Is partner centric
  • Goes above and beyond for clients
  • Provides a personalized guest experience
  • Is responsive to guest’s needs, providing 24-7 support
  • Offers transparent business processes
  • Serves both major and remote markets.

Other Partner of the Year winners include CWS, Suite Home Corporate Housing, Nika Corporate Housing, Clarendon Serviced Apartments, Supercity, Pan Pacific and P.Martinez. Preferred Corporate Housing is proud to be included in the company of these great partners.

Preferred Corporate Housing Welcomes Return of Industry Rock Star to its Services Team

June 28th, 2019

Preferred Corporate Housing, a leading provider of temporary lodging solutions in more than 75,000 global destinations, is pleased to announce the return of Kimberlee Thomas to its Client Development Team.

Kimberlee is returning to the PCH Team after an eight year hiatus from the temporary housing industry. After a relocation to Miami, Kim spent her time away from PCH developing a successful concierge/event planning company providing VIP services to corporate executives, professional athletes, foreign dignitaries and celebrities. In Kim’s new role as Director of Client Partnerships for PCH, she will help serve and grow PCH’s existing global client base.

“We are thrilled to have Kim back on our team,” said Samantha Elliott, PCH President. “She’s always had a passion for helping companies get the most value from their temporary housing spend, and will combine that with her recent successes in providing VIP service to global clientele. Its a win-win for PCH and our clients,” said Elliott.

PCH is pioneering several forward-thinking initiatives within the temporary housing space to help companies source and secure housing solutions for their employees in more efficient and agile ways. Kim will be on the forefront of bringing these initiatives to companies who may currently be struggling with the rising costs and layered inefficiencies that exist in the temp housing space today.

About Preferred Corporate Housing (PCH):

Preferred Corporate Housing has been providing furnished temporary housing services across North America for more than 20 years. With service to more than 75,000 locations, PCH has become a go-to resource for more than 8,000 local, national and global clients including 413 companies on the Fortune 500 list.

PCH Director wins CHPA Tower of Excellence Award

February 18th, 2019

Preferred Corporate Housing is excited to announce that Michelle Velasquez, Director of Client Services, has been named “Individual Member of the Year” at this year’s Corporate Housing Providers Association Tower of Excellence Awards.

CHPA held its Tower of Excellence Awards ceremony on Wednesday, February 6th, in conjunction with the CHPA Annual Conference in San Juan, Puerto Rico. This ceremony included awards given in 7 different categories, including Best Philanthropic/Community Program, Company of the Year and Individual of the Year. This year’s ‘Individual of the Year’ honor was awarded to Michelle Velasquez.

“Michelle has dedicated the last 10 years of her career to the expansion of the Corporate Housing industry and exponential growth of Preferred Corporate Housing,” said Samantha Elliott, PCH President. “We see her commitment to excellence every day in the ways she leads our team and her unwaivering support of our global clients. She deserves this honor,” said Elliott.

The CHPA Individual of the Year Tower of Excellence Award is given to an outstanding employee, executive or owner who has demonstrated commitment and excellence within their company and the corporate housing industry as a whole. This person has proven financial growth year over year, exceeded guest expectations measured by survey results or testimonials, served CHPA through committee leadership or other volunteerism, developed strong partnerships with other corporate housing providers and supplier partners, served in leadership roles with other associations (ERC, NAA, etc.), and created new programs to enhance their business and the corporate housing industry as a whole. This award recognizes their support and acknowledges their diligence, service dedication and industry involvement.

About Michelle Velasquez, GMS, CCHP:

As the Director of Client Services for Preferred Corporate Housing, Michelle oversees all day-to-day tasks relating to sales, new client development, existing client retention, onboarding and industry training initiatives. Michelle is the current Chair of Worldwide ERC’s YP40 Committee, is a regular contributor for Mobility Magazine and was a 2018 recipient of WERC’s Meritorious Service Award.

About Preferred Corporate Housing:

Preferred Corporate Housing, a 20+ year industry leader for furnished temporary housing, provides service to more than 42,000 global destinations. PCH has become a go-to resource for more than 8,000 local, national and global clients including 413 Fortune 100/500 companies.

About CHPA:

CHPA is the only trade association dedicated exclusively to the corporate housing industry. The association advances the highest standards in business and professionalism; provides valuable insight, knowledge and resources to the industry; and increases visibility among related industries. Along with networking, education, certification, and information sharing, CHPA members grow their business and expand their reach through an international network of partners.

PCH Team Learns New Ways to Provide ‘Celebrity Service’

July 25th, 2018

Training PhotoLast week the entire PCH Team came together for a day of celebration, commradery and continued reenforcement of the ‘Celebrity Service’ techniques offered to its Global client network. In a pep-rally styled training session, the Founder of the ‘Celebrity Service’ model, Geoff Ramm, led PCH Team Members through 2-minute brainstorming sessions, creative service drills and anecdotal examples of exceptional service.

“Continued reinforcement and training around our service skills doesn’t just offer more value for our clients, it also allows our team to have greater insight into the value they bring to our organization,” said Samantha Elliott, President of PCH. “A company that invests in training shows their employees that they care about continual development and progress. In turn this makes employees more engaged in the company and therefore more motivated,” said Elliott.

“This was one of the best service training sessions I have ever been a part of,” said Courtney Mach, Account Manager with PCH. “He didn’t just tell us what to do, he showed us how to think differently and how to apply the ‘celebrity service’ model to all aspects of our day-to-day,” said Mach.

“The message I took away from the day was to be sure to apply the ‘celebrity service’ model to interactions with my co-workers as well, not just my clients,” said Krystal Martinez, Client Services Manager with PCH. “It is really important that members of my team know how much I value them too!”

The Best Team in the Business!!!!

June 14th, 2018

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