Archive for the ‘Quality Assurance’ Category

Thursday, June 23rd, 2016

At last month’s Americas Mobility Conference sponsored by the Worldwide Employee Relocation Council (WERC), PCH team member Michelle Velasquez, led an interactive discussion on the most recent trends impacting employee travel in relation to temporary housing. Several of the HR Managers in the attendance asked questions about Airbnb and wondered if this “home-sharing” hotel alternative is affecting extended business travel and lodging needs in conjunction with employee mobility.

It was noted that these types of lodging alternatives are spending millions in creative advertising targeting the younger traveler, and they are becoming more attractive to individual employees traveling with their own out-of-pocket expenses. But for company-sponsored assignments, Airbnb is still a risky alternative.

The discussion was focused around the unknowns involved with those Airbnb-type of bookings, and how those unknowns can potentially impact the success of an assignment. With little-to-no regulation or quality oversight, employees take a risk on each booking. Another concern involves “home-sharing” solutions like Airbnb and its competitors being heavily lobbied against by the Hotel Industry. This lobbying is creating legislation that involves restrictions, and in some cities, elimination of these types of alternatives altogether. If Airbnb suffered a big loss in a city (think of the Uber ban in Austin, TX) where a company’s employees were utilizing their services, it could distract from the goal of the assignment while the employees are scrambling for alternative lodging.

AirBNB Nightmare

AirBNB Nightmare – Vice.com

Another deterrent for employers who may be exploring Airbnb as a lodging alternative for its employees involves the negative press that spreads throughout social media when a “home-sharing” booking goes terribly wrong. Vice.com released an article this morning recounting some of the worst experiences ever reported with Airbnb experiences. If the stories of brothels, drug-dealing hosts and sardine-style sleeping arrangements don’t scare employers away, the images included in the article certainly will. We’ve included a few as a preview, but you can view the entire article by visiting https://www.vice.com/read/strangest-airbnb-experiences-stories-876

Preferred Corporate Housing clients count on us to provide a home-like experience that is move-in ready and free of stress. HR and Talent Managers understand that employees need a stable, comfortable living experience in order to be productive and successful in their new assignments. Our furnished apartment solutions in residential communities provide the standardization, quality oversight and 24-hour service that are necessary for successful mobile assignments. If you are exploring lodging alternatives for your employees in order to create successful and productive assignments, call Preferred Corporate Housing to learn more about our solutions in more than 42,000 North American destinations. (800) 960-0102. www.corporates.com

Preferred Corporate Housing is First Member Company to be Accredited by the Corporate Housing Providers Association (CHPA)

Sunday, March 6th, 2016

AccreditedThe Corporate Housing Providers Association (CHPA) is the professional trade association exclusively dedicated to supporting corporate housing professionals and expanding the corporate housing industry around the world. CHPA’s Company Accreditation Program was designed to recognize and elevate companies who have proven their legitimacy, professionalism and commitment to industry best practices and ethics when providing corporate housing services.

CHPA announced last week that Preferred Corporate Housing, a national corporate housing provider servicing more than 42,000 locations across North America, would be the first to achieve the ‘CHPA Accredited Company’ endorsement.

“This is a program we truly value and believe that our clients and supplier partners will value as well,” said Preferred Corporate Housing President, Samantha Elliott. “There are so many ‘fly-by-night’ companies out there that are causing damage to our industry’s reputation with their unethical business practices and fraudulent behavior. CHPA’s Company Accreditation Program is a first step in highlighting which providers are operating within the appropriate standards and best practices.” said Elliott.

In order to be eligible to receive the ‘CHPA Accredited Company’ endorsement, Preferred Corporate Housing had to submit financial history, operational documents relating to business continuity and data protection policies, proof of appropriate business insurance coverage, and letters of reference from peers, suppliers and current clients. Preferred Corporate Housing was also eligible for this endorsement due to its active involvement and leadership within CHPA over the past years, and because all Preferred Corporate Housing’s Senior Managers have earned and maintained the ‘Certified Corporate Housing Professional (CCHP)’ designation.

“We believe that any company that might be sourcing corporate housing services should only want to work with providers who have received CHPA’s Company Accredited endorsement,” said Jon Lanclos, PCH Founder. “This accreditation highlights those companies who have proven themselves to be the best examples of corporate housing industry leaders.”

About Preferred Corporate Housing:

Preferred Corporate Housing is the premier, North American temporary lodging provider for corporate/government relocation programs, extended travel assignments and other corporate travel needs. Since 1996, Preferred Corporate Housing has built a unique model for providing housing solutions in more than 42,000 locations across the US and Canada, specializing in remote destinations and third-tier cities. PCH takes pride in its ability to provide furnished lodging solutions exactly where clients need them, when they need them. Multiple options are available at every budgetary level, making PCH a great partner for any relocation program.

About CHPA:

The Corporate Housing Providers Association (CHPA) is the only trade association dedicated to the corporate housing industry. As the industry continually evolves, members gain insight and resources on how to stay competitive through their involvement with CHPA. CHPA, as the voice of the corporate housing industry, offers networking, educational and informational opportunities to corporate housing providers around the world.

Customer Service Week 2010 – October 4th – 10th

Tuesday, October 5th, 2010

October 4th – 10th will mark the 8th annual National Customer Service Week. Preferred Corporate Housing is celebrating this week by honoring our outstanding Customer Service Department! We also want to emphasize our commitment to providing the best quality temporary housing solutions accompanied by the highest level of customer service in the industry. Read below to find out what SERVICE means to us!

S is for Selfless – We will be attentive to customer requests, regardless of other priorities. We will demonstrate our abilities through our conduct, conversations, and results.

E is for Ethical – We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.

R is for Respectful – We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.

V is for Versatile – We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.

I is for Innovative – We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of our customers. We will welcome customer feedback as a means to improve the services we provide.

C is for Communication – We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.

E is for Encouraging – We will support employee creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their jobs, including customer service.

At Preferred Corporate Housing, we are committed to our goal of providing the best nationwide temporary housing options along with the highest level of customer service in the industry. We look forward to any opportunity to showcase what SERVICE means to us!

About Preferred Corporate Housing:
Preferred Corporate Housing (corporates.com) is the premier, nationwide extended-stay lodging partner for relocating employees, temporary assignments, recurring projects, and corporate training programs. Corporations and human resource managers turn to Preferred Corporate Housing to take advantage of cost-efficient, fully furnished apartments, accompanied by online inventory management tools, dedicated personal account teams, and service to more than 14,000 cities. PCH is your permanent solution for temporary housing nationwide! (800) 960-0102, corporates.com.

Move Out Surveys

Friday, May 28th, 2010

As the Quality Assurance Director of Preferred Corporate Housing, a nationwide corporate housing provider, my day is generally jam packed with a million and one things to review. But of all the things on my day-to-day task list, my favorite thing to do is read over the survey responses we get from our guests who have recently stayed in one of our corporate apartments. With time being such a limited commodity, I have a great sense of appreciation for the fact that people take time out of their busy lives to complete our short survey.

Even though the survey is only eight questions long, the feedback we receive from our clients give me and the rest of the staff at Preferred Corporate Housing validation for the exceptional service we strive to offer, and unlimited opportunities to improve and grow in areas where we may have missed the mark.

When I read a response that says, “I would recommend Preferred Corporate Housing to anyone who needed help with housing anywhere in the US,” like the one I received yesterday, I instantly take pride in knowing that all the hard work our team does on a daily basis has not gone unnoticed. I also understand that in today’s business travel, relocation, and military housing industries, the focus is often placed on the negative aspect of things, and it is very rare for someone to spend their valuable time just to say something nice.

So thank you to the numerous guests of Preferred Corporate Housing who have done just that. I would also like to thank the few of you who have given us the opportunity to reflect and improve in areas that we may have dropped the ball. Even though we strive for perfection, we understand that it just isn’t possible. As Colin Powell once said, “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” As we continue on our journey to becoming the best nationwide housing company in the United States, Preferred Corporate Housing appreciates your feedback and so do I!