Archive for May, 2010

Move Out Surveys

Friday, May 28th, 2010

As the Quality Assurance Director of Preferred Corporate Housing, a nationwide corporate housing provider, my day is generally jam packed with a million and one things to review. But of all the things on my day-to-day task list, my favorite thing to do is read over the survey responses we get from our guests who have recently stayed in one of our corporate apartments. With time being such a limited commodity, I have a great sense of appreciation for the fact that people take time out of their busy lives to complete our short survey.

Even though the survey is only eight questions long, the feedback we receive from our clients give me and the rest of the staff at Preferred Corporate Housing validation for the exceptional service we strive to offer, and unlimited opportunities to improve and grow in areas where we may have missed the mark.

When I read a response that says, “I would recommend Preferred Corporate Housing to anyone who needed help with housing anywhere in the US,” like the one I received yesterday, I instantly take pride in knowing that all the hard work our team does on a daily basis has not gone unnoticed. I also understand that in today’s business travel, relocation, and military housing industries, the focus is often placed on the negative aspect of things, and it is very rare for someone to spend their valuable time just to say something nice.

So thank you to the numerous guests of Preferred Corporate Housing who have done just that. I would also like to thank the few of you who have given us the opportunity to reflect and improve in areas that we may have dropped the ball. Even though we strive for perfection, we understand that it just isn’t possible. As Colin Powell once said, “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” As we continue on our journey to becoming the best nationwide housing company in the United States, Preferred Corporate Housing appreciates your feedback and so do I!