Posts Tagged ‘Quality Assurance’

Thursday, June 23rd, 2016

At last month’s Americas Mobility Conference sponsored by the Worldwide Employee Relocation Council (WERC), PCH team member Michelle Velasquez, led an interactive discussion on the most recent trends impacting employee travel in relation to temporary housing. Several of the HR Managers in the attendance asked questions about Airbnb and wondered if this “home-sharing” hotel alternative is affecting extended business travel and lodging needs in conjunction with employee mobility.

It was noted that these types of lodging alternatives are spending millions in creative advertising targeting the younger traveler, and they are becoming more attractive to individual employees traveling with their own out-of-pocket expenses. But for company-sponsored assignments, Airbnb is still a risky alternative.

The discussion was focused around the unknowns involved with those Airbnb-type of bookings, and how those unknowns can potentially impact the success of an assignment. With little-to-no regulation or quality oversight, employees take a risk on each booking. Another concern involves “home-sharing” solutions like Airbnb and its competitors being heavily lobbied against by the Hotel Industry. This lobbying is creating legislation that involves restrictions, and in some cities, elimination of these types of alternatives altogether. If Airbnb suffered a big loss in a city (think of the Uber ban in Austin, TX) where a company’s employees were utilizing their services, it could distract from the goal of the assignment while the employees are scrambling for alternative lodging.

AirBNB Nightmare

AirBNB Nightmare – Vice.com

Another deterrent for employers who may be exploring Airbnb as a lodging alternative for its employees involves the negative press that spreads throughout social media when a “home-sharing” booking goes terribly wrong. Vice.com released an article this morning recounting some of the worst experiences ever reported with Airbnb experiences. If the stories of brothels, drug-dealing hosts and sardine-style sleeping arrangements don’t scare employers away, the images included in the article certainly will. We’ve included a few as a preview, but you can view the entire article by visiting https://www.vice.com/read/strangest-airbnb-experiences-stories-876

Preferred Corporate Housing clients count on us to provide a home-like experience that is move-in ready and free of stress. HR and Talent Managers understand that employees need a stable, comfortable living experience in order to be productive and successful in their new assignments. Our furnished apartment solutions in residential communities provide the standardization, quality oversight and 24-hour service that are necessary for successful mobile assignments. If you are exploring lodging alternatives for your employees in order to create successful and productive assignments, call Preferred Corporate Housing to learn more about our solutions in more than 42,000 North American destinations. (800) 960-0102. www.corporates.com

Preferred Corporate Housing is First Member Company to be Accredited by the Corporate Housing Providers Association (CHPA)

Sunday, March 6th, 2016

AccreditedThe Corporate Housing Providers Association (CHPA) is the professional trade association exclusively dedicated to supporting corporate housing professionals and expanding the corporate housing industry around the world. CHPA’s Company Accreditation Program was designed to recognize and elevate companies who have proven their legitimacy, professionalism and commitment to industry best practices and ethics when providing corporate housing services.

CHPA announced last week that Preferred Corporate Housing, a national corporate housing provider servicing more than 42,000 locations across North America, would be the first to achieve the ‘CHPA Accredited Company’ endorsement.

“This is a program we truly value and believe that our clients and supplier partners will value as well,” said Preferred Corporate Housing President, Samantha Elliott. “There are so many ‘fly-by-night’ companies out there that are causing damage to our industry’s reputation with their unethical business practices and fraudulent behavior. CHPA’s Company Accreditation Program is a first step in highlighting which providers are operating within the appropriate standards and best practices.” said Elliott.

In order to be eligible to receive the ‘CHPA Accredited Company’ endorsement, Preferred Corporate Housing had to submit financial history, operational documents relating to business continuity and data protection policies, proof of appropriate business insurance coverage, and letters of reference from peers, suppliers and current clients. Preferred Corporate Housing was also eligible for this endorsement due to its active involvement and leadership within CHPA over the past years, and because all Preferred Corporate Housing’s Senior Managers have earned and maintained the ‘Certified Corporate Housing Professional (CCHP)’ designation.

“We believe that any company that might be sourcing corporate housing services should only want to work with providers who have received CHPA’s Company Accredited endorsement,” said Jon Lanclos, PCH Founder. “This accreditation highlights those companies who have proven themselves to be the best examples of corporate housing industry leaders.”

About Preferred Corporate Housing:

Preferred Corporate Housing is the premier, North American temporary lodging provider for corporate/government relocation programs, extended travel assignments and other corporate travel needs. Since 1996, Preferred Corporate Housing has built a unique model for providing housing solutions in more than 42,000 locations across the US and Canada, specializing in remote destinations and third-tier cities. PCH takes pride in its ability to provide furnished lodging solutions exactly where clients need them, when they need them. Multiple options are available at every budgetary level, making PCH a great partner for any relocation program.

About CHPA:

The Corporate Housing Providers Association (CHPA) is the only trade association dedicated to the corporate housing industry. As the industry continually evolves, members gain insight and resources on how to stay competitive through their involvement with CHPA. CHPA, as the voice of the corporate housing industry, offers networking, educational and informational opportunities to corporate housing providers around the world.

How to Get More Out of Every Day!

Monday, September 28th, 2015

too much workIf you’re like most of us, you have too much work to do in too little time. Time is our most-valuable commodity, and although we all are allotted the exact same amount every day, there always seem to be those people who are able to get more done than we are! How do they do it? In our quest to maximize every minute, here are a few tips to increase your daily efficiency and productivity.

• Pick 3 goals for the day. Start your day (or plan the night before) by identifying three high-priority goals to accomplish. work on this first, without getting distracted by other tasks. If you finish them off, select three more important goals. You’ll feel more productive and less overwhelmed.

• Make quick decisions. Agonizing over every decision wastes time and energy. Try to make every decision in 60 seconds or less. A one-minute deadline will result in speedy decisions that are just as likely to be good as those you spend hours on.

time to think • Schedule thinking time. Spend a specified amount of time thinking about what you want to accomplish each week. Use that time to make plans, do research, analyze successes and failures, and give yourself permission to go off on tangents. Often you’ll get your best ideas when you let your mind roam a bit. The key here is to keep your “thinking time” confined within a specified amount of time. Once the time is up, get back on track!

• Make a “to-don’t” list. Identify those things on your plate that don’t contribute anything of value or don’t represent the best use of your time. Delegate those tasks to assistants/other team members, or cross them off the list altogether. This will give you more time to focus on your priorities.to dont list

• Finish your day right. Don’t wear yourself out by working into the evening. Establish a routine for the end of your work day: Save your work, clear your workspace, make your to-do list for tomorrow, power down and stop thinking about work. You’ll be able to get the rest your need to come back tomorrow ready to do great things!

PCH Team Members Earn 100 Continuing Education Credits in 2014

Thursday, June 5th, 2014

Education OpportunityPreferred Corporate Housing was one of only three temporary housing providers who exhibited its national furnished lodging services at last month’s Worldwide Employee Relocation Council – National Relocation Conference, and in addition to exhibiting, PCH team members participated in the highly regarded educational sessions presented by some of the relocation industry’s foremost experts. Education session topics included data protection best practices, talent management integration, flexible approaches to traditional relocation programs, women in leadership and an industry all-stars executive panel. At the close of this event, PCH reached its goal of earning 100 continuing education credits as a team during the 2014 fiscal year. “We set an education target last year as a way to quantify and measure our team’s engagement and investment in their personal success with PCH and their overall professional development,” said Jon Lanclos, CRP, CCHP – Founder of Preferred Corporate Housing. “We did not anticipate how quickly we would reach the goal.”

“Preferred Corporate Housing has always placed an emphasis on employee certifications/designations and the continuing education requirements needed to maintain them,” said Megan Margetusakis, CCHP – Director of Operations for PCH. “Any opportunities that allow our team members to grow professionally or to increase their knowledge-base of a particular industry ultimately improves the services we provide for our clients,” said Margetusakis.

PCH participates in education opportunities throughout various industries including project management, human resources/talent management, relocation and corporate housing. Several team members hold individual designations throughout these industries including Certified Relocation Professional (CRP) and Certified Corporate Housing Professional (CCHP). PCH’s participation and support of organizations like the Worldwide ERC provide its team members invaluable opportunities for connecting with existing clients, and most importantly, education opportunities that help expand expertise in the global mobility space. “We find tremendous value in learning from our clients, peers and fellow service providers,” said Samantha Elliott, CRP, CCHP – President of Preferred Corporate Housing. “Its not enough to just attend and sell our services at events like this. We invest the time and resources in attending each session to continuously increase our knowledge of what matters most to our clients,” said Elliott.

2014 – PCH New Year’s Resolutions

Tuesday, January 7th, 2014

Coming off such a successful 2013 year, it would be easy for us to just continue doing exactly what we’ve been doing and probably be okay. But at PCH, we don’t strive for “okay.” We want excellence, we want to be the best! So in order to ensure our success and commit to being ‘Your Permanent Solution for Temporary Housing Nationwide,’ we’ve made a few New Year’s Resolutions as a company to make 2014 even better than 2013.

Resolution #1: Treat our Clients more like guests in our home
We offer our fully furnished apartments as a more home-like alternative to cramped hotel stays. We include all the furnishings, housewares, and services that make up a corporate apartment, but in 2014, we are resolving to do a better job making each guest feel more at home when they arrive. By offering concierge services, customized local area information, and spending more time getting to know each client we hope each person who stays in a PCH apartment feels like our special guest

Resolution #2: Learn more about what our clients want
At PCH, we know that the most important thing you can do to have a mutually beneficial relationship with your clients is to consistently ask them what they want, and how we can be better. Too many companies think they know what their clients need but really don’t know because they never ask them. We resolve to ask more often, and more importantly, LISTEN to their answers.

Resolution #3: Make it easy for clients to offer feedback
Client feedback is the most important resource we have. It lets us know how we are doing on a day-to-day basis. We know that our clients are extremely busy and don’t want to spend too much time completing mindless surveys, so we resolve to make it easy and convenient for our clients to reach out to us with their feedback and suggestions for improvement. We will let them reach out to us when, where and how they want to. We will develop as many ways to open the lines of communication as possible.

Resolution #4: Have fun
If you’ve met us in person or ever worked closely with our team, you know that we love to have fun as a company. We work hard together and we love one another like family! We know that companies, like ours, that enjoy tremendous client loyalty offer their clients something they can’t get anywhere else: FUN! We resolve to provide our clients and guests an unexpected, positive experience; to have fun with them! We will continue to find ways to bring fun and joy into our work, and we will bring our clients along for the ride!

Overall, we resolve to learn from the past 12 months and look forward to the next 12. We will continuously strive to offer the best service at the lowest price, and hope that as we keep our 2014 New Year’s Resolutions you will continue to think of Preferred Corporate Housing as “Your Permanent Solution for Temporary Housing Nationwide!”

Independence Day – Fireworks Safety Tips

Friday, July 2nd, 2010

We at Preferred Corporate Housing are looking forward to enjoying the onset of summer and an opportunity to honor those who came before us to give our great country the independence we will be celebrating. Most 4th of July celebrations generally involve family, friends, fun, and of course…FIREWORKS, so here are some safety tips from The National Council of Fireworks Safety:

1. Use fireworks outdoors only.
2. Obey local laws. If fireworks are not legal where you live, do not use them.
3. Always have water handy. (A hose or bucket).
4. Only use fireworks as intended. Don’t try to alter them or combine them.
5. Never relight a “dud” firework. Wait 20 minutes and then soak it in a bucket of water.
6. Use common sense. Spectators should keep a safe distance from the shooter and the shooter should wear safety glasses.
7. Alcohol and fireworks do not mix. Have a “designated shooter.”
8. Only persons over the age of 12 should be allowed to handle sparklers of any type.
9. Do not ever use homemade fireworks of illegal explosives: They can kill you! Report illegal explosives to the fire or police department in your community.

Have a great time, remember what this holiday represents, and most of all…BE SAFE!

Companies rely on Corporate Housing to Gain Control of Travel Budgets

Wednesday, June 30th, 2010

A recent article posted on www.management.travel, discussed how adding corporate housing services to Corporate Travel Departments can save companies double-digit percentages and provide employees with better accommodations that offer all of the comforts of home. In the article, Michelle De Costa, global travel manager at Sapient, said that having a firmer grasp on corporate housing became a must after her company begin growing rapidly, and they increased the number of employees they were sending out for temporary projects. She said that having corporate apartments was “generally a better solution for that type of situation than an extended-stay hotel.”

Typically used for a 30-day minimum stay, corporate apartments are generally less expensive, Sapient’s US average daily corporate apartment rate was $91 compared with $189 for hotels, and corporate apartments offer additional amenities that create a ‘home-like’ feel. Corporate apartments offer fully furnished accommodations in residential areas and amenities that include full-sized kitchens with all the necessary appliances and cookware, double and sometimes triple the amount of living space of a typical hotel room, more privacy than a hotel can offer, and the ability to custom design any additional services and amenities that you might need.

If you are a travel manager looking for additional ways to gain control of your budget, or if your company is looking to expand on its travel service offerings, explore the benefits that corporate housing can provide. Visit www.corporates.com for additional information or to request a custom housing proposal tailored to your specific needs.

Move Out Surveys

Friday, May 28th, 2010

As the Quality Assurance Director of Preferred Corporate Housing, a nationwide corporate housing provider, my day is generally jam packed with a million and one things to review. But of all the things on my day-to-day task list, my favorite thing to do is read over the survey responses we get from our guests who have recently stayed in one of our corporate apartments. With time being such a limited commodity, I have a great sense of appreciation for the fact that people take time out of their busy lives to complete our short survey.

Even though the survey is only eight questions long, the feedback we receive from our clients give me and the rest of the staff at Preferred Corporate Housing validation for the exceptional service we strive to offer, and unlimited opportunities to improve and grow in areas where we may have missed the mark.

When I read a response that says, “I would recommend Preferred Corporate Housing to anyone who needed help with housing anywhere in the US,” like the one I received yesterday, I instantly take pride in knowing that all the hard work our team does on a daily basis has not gone unnoticed. I also understand that in today’s business travel, relocation, and military housing industries, the focus is often placed on the negative aspect of things, and it is very rare for someone to spend their valuable time just to say something nice.

So thank you to the numerous guests of Preferred Corporate Housing who have done just that. I would also like to thank the few of you who have given us the opportunity to reflect and improve in areas that we may have dropped the ball. Even though we strive for perfection, we understand that it just isn’t possible. As Colin Powell once said, “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” As we continue on our journey to becoming the best nationwide housing company in the United States, Preferred Corporate Housing appreciates your feedback and so do I!