2014 – PCH New Year’s Resolutions

Coming off such a successful 2013 year, it would be easy for us to just continue doing exactly what we’ve been doing and probably be okay. But at PCH, we don’t strive for “okay.” We want excellence, we want to be the best! So in order to ensure our success and commit to being ‘Your Permanent Solution for Temporary Housing Nationwide,’ we’ve made a few New Year’s Resolutions as a company to make 2014 even better than 2013.

Resolution #1: Treat our Clients more like guests in our home
We offer our fully furnished apartments as a more home-like alternative to cramped hotel stays. We include all the furnishings, housewares, and services that make up a corporate apartment, but in 2014, we are resolving to do a better job making each guest feel more at home when they arrive. By offering concierge services, customized local area information, and spending more time getting to know each client we hope each person who stays in a PCH apartment feels like our special guest

Resolution #2: Learn more about what our clients want
At PCH, we know that the most important thing you can do to have a mutually beneficial relationship with your clients is to consistently ask them what they want, and how we can be better. Too many companies think they know what their clients need but really don’t know because they never ask them. We resolve to ask more often, and more importantly, LISTEN to their answers.

Resolution #3: Make it easy for clients to offer feedback
Client feedback is the most important resource we have. It lets us know how we are doing on a day-to-day basis. We know that our clients are extremely busy and don’t want to spend too much time completing mindless surveys, so we resolve to make it easy and convenient for our clients to reach out to us with their feedback and suggestions for improvement. We will let them reach out to us when, where and how they want to. We will develop as many ways to open the lines of communication as possible.

Resolution #4: Have fun
If you’ve met us in person or ever worked closely with our team, you know that we love to have fun as a company. We work hard together and we love one another like family! We know that companies, like ours, that enjoy tremendous client loyalty offer their clients something they can’t get anywhere else: FUN! We resolve to provide our clients and guests an unexpected, positive experience; to have fun with them! We will continue to find ways to bring fun and joy into our work, and we will bring our clients along for the ride!

Overall, we resolve to learn from the past 12 months and look forward to the next 12. We will continuously strive to offer the best service at the lowest price, and hope that as we keep our 2014 New Year’s Resolutions you will continue to think of Preferred Corporate Housing as “Your Permanent Solution for Temporary Housing Nationwide!”

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