Posts Tagged ‘hotel’

Preferred Corporate Housing Director wins Tower of Excellence Award at Corporate Housing Provider’s Association Annual Conference

Monday, March 3rd, 2014

Michelle Velasquez, CCHP
Director of Client Services – Preferred Corporate Housing

The Corporate Housing Providers Association (CHPA), the professional trade association exclusively dedicated to supporting corporate housing professionals around the world, held its annual Tower of Excellence Awards luncheon in conjunction with its National Conference in New Orleans last week. The Tower of Excellence Awards recognize success and achievement from within the corporate housing industry, and members from around the world come together to honor their peers and industry leaders.

Preferred Corporate Housing’s Director of Client Services, Michelle Velasquez, CCHP, was honored to receive the Tower of Excellence Award for ‘Volunteer of the Year.’ This award recognizes outstanding members who lend themselves to service and expansion of CHPA and the corporate housing industry, and it acknowledges diligence and service dedication. Velasquez’s active involvement with the National and Regional Conference Planning Committees, Program Task Force and NextGen Task Force led to her win for Volunteer of the Year.

“CHPA is a great organization with such amazing people. It is so easy to get involved, and it is very fulfilling to see the work we all put in result in industry-wide success,” said Velasquez. “I am very honored to win this award, and I am grateful to work for a company like Preferred Corporate Housing that allows me to get involved with organizations like CHPA.”

About Preferred Corporate Housing:
Preferred Corporate Housing is the premier, North American temporary lodging provider for corporate/government relocation programs, extended travel assignments and other corporate travel needs. Since 1996, Preferred Corporate Housing has built a unique model for providing housing solutions in more than 42,000 locations across the US and Canada, specializing in remote destinations and third-tier cities. PCH takes pride in its ability to provide furnished lodging solutions exactly where clients need them, when they need them. Multiple options are available at every budgetary level, making PCH a great partner for any relocation program.

About CHPA:
The Corporate Housing Providers Association (CHPA) is the only trade association dedicated to the corporate housing industry. As the industry continually evolves, members gain insight and resources on how to stay competitive through their involvement with CHPA. CHPA, as the voice of the corporate housing industry, offers networking, educational and informational opportunities to corporate housing providers around the world.

2014 – PCH New Year’s Resolutions

Tuesday, January 7th, 2014

Coming off such a successful 2013 year, it would be easy for us to just continue doing exactly what we’ve been doing and probably be okay. But at PCH, we don’t strive for “okay.” We want excellence, we want to be the best! So in order to ensure our success and commit to being ‘Your Permanent Solution for Temporary Housing Nationwide,’ we’ve made a few New Year’s Resolutions as a company to make 2014 even better than 2013.

Resolution #1: Treat our Clients more like guests in our home
We offer our fully furnished apartments as a more home-like alternative to cramped hotel stays. We include all the furnishings, housewares, and services that make up a corporate apartment, but in 2014, we are resolving to do a better job making each guest feel more at home when they arrive. By offering concierge services, customized local area information, and spending more time getting to know each client we hope each person who stays in a PCH apartment feels like our special guest

Resolution #2: Learn more about what our clients want
At PCH, we know that the most important thing you can do to have a mutually beneficial relationship with your clients is to consistently ask them what they want, and how we can be better. Too many companies think they know what their clients need but really don’t know because they never ask them. We resolve to ask more often, and more importantly, LISTEN to their answers.

Resolution #3: Make it easy for clients to offer feedback
Client feedback is the most important resource we have. It lets us know how we are doing on a day-to-day basis. We know that our clients are extremely busy and don’t want to spend too much time completing mindless surveys, so we resolve to make it easy and convenient for our clients to reach out to us with their feedback and suggestions for improvement. We will let them reach out to us when, where and how they want to. We will develop as many ways to open the lines of communication as possible.

Resolution #4: Have fun
If you’ve met us in person or ever worked closely with our team, you know that we love to have fun as a company. We work hard together and we love one another like family! We know that companies, like ours, that enjoy tremendous client loyalty offer their clients something they can’t get anywhere else: FUN! We resolve to provide our clients and guests an unexpected, positive experience; to have fun with them! We will continue to find ways to bring fun and joy into our work, and we will bring our clients along for the ride!

Overall, we resolve to learn from the past 12 months and look forward to the next 12. We will continuously strive to offer the best service at the lowest price, and hope that as we keep our 2014 New Year’s Resolutions you will continue to think of Preferred Corporate Housing as “Your Permanent Solution for Temporary Housing Nationwide!”

Top 5 Places to Ring in the New Year

Monday, December 30th, 2013

Preferred Corporate Housing has some exciting things planned for 2014, so we want to be sure to start this year off with a bang! We’ve put together a list of our favorite places to party on New Year’s Eve, so get out the party hats, champaign and noise-makers and head to one of these top 5 places to welcome 2014 and ring in a new year!

5. Key West, FL – Duval Street:key west If the bone-chilling cold of Times Square’s ball drop has you shivering, you can head south to the famous Sloppy Joe’s Bar to watch a gigantic conch shell work its way down at midnight! There is no place better than Key West to ring the new year in! Duval Street is closed to traffic which allows the tens of thousands of party goers to celebrate and the weather is warm and dry!

4. Las Vegas, NV – The Strip:Vegas NYE Being one of the wildest party places on earth on any given weekend, it only makes sense that Vegas should have a rocking New Year’s Eve celebration as well. The Strip fills with revelers. Fireworks light up the sky. The casinos are body-to-body, the showrooms filled with A-list entertainers and Vegas is more gloriously alive than you’ve ever seen it. New Year’s Eve in Vegas is a world-class celebration.

3. Boston, MA – Downtown:boston This is a celebration for the whole family at Boston’s ‘First Night’ attraction. The event has grown to more than 250 exhibitions and performances by artists from across the globe. Stand with the city as chants of ‘Boston Strong’ resound through the streets! The party starts at 1pm on NYE and lasts till next year!

2. New Orleans, LA – Bourbon Street:bourbon street This popular party spot has earned its reputation from the annual Mardi Gras celebration that takes place here in February. For New Year’s Eve revelers can enjoy drinks and merriment up and down the street all night long. Enjoy live music and great food, then head down to Jackson Square for the official countdown.

1. New York, NY – Times Square:new york This New Year’s Eve location may be a bit cliche, but its so festive that it must be experienced at lease once in a lifetime. From the iconic ball drop at One Times Square to Dick Clark’s New Year’s Rockin’ Eve with Ryan Seacrest, it is a New Year’s celebration you won’t soon forget. Get there early to claim a spot and dress warm!

No matter where you decide to celebrate the start of 2014, Preferred Corporate Housing wants to remind everyone to be safe and drink responsibly. PCH wishes everyone joyous celebrations and a prosperous New Year!!

Celebrate Veteran’s Day with Preferred Corporate Housing

Monday, November 8th, 2010

Every year, Preferred Corporate Housing tries to find some way to thank our Veteran’s for their service to our country. Veterans make up a large percentage of our clients, so it is extremely important for us to let them know how grateful we are for their sacrifice and dedication. This year, we are inviting veterans who are current guests in any of our fully furnished apartments around the country to call our office at (800) 960-0102 to redeem a small token of thanks from the staff at Preferred Corporate Housing. Please ask for Michelle Velasquez.

We also want to invite everyone out there to take part in a Veteran’s Day celebration as well, so we’ve compiled a list of things you can do to honor our brave service men and women on November 11.

-Attend a Veteran’s Day program/parade in your community. Many communities have organized activities that are sponsored by the local VFW as well as student-led school programs that are often open to the public.

-Take part in a flag-raising ceremony. If your office or apartment building has a flag pole, organize a gathering of co-workers/neighbors to recite the Pledge of Allegiance and sing the National Anthem together.

-Participate in a moment of silence in remembrance of those who have given their lives for their country. Invite your family, coworkers, neighbors, and friends to observe a moment of silence as well. A national moment of silence is usually observed at 11:00am (EST).

-Take your children to visit a Veteran’s hospital, or encourage them to send a letter of thanks to a Veteran.

On November 11th, we hope you will take a few moments out of your day to get involved in a celebration of Veteran’s Day in your area. The servicemen and women who have sacrificed so much for our country deserve our gratitude.

Customer Service Week 2010 – October 4th – 10th

Tuesday, October 5th, 2010

October 4th – 10th will mark the 8th annual National Customer Service Week. Preferred Corporate Housing is celebrating this week by honoring our outstanding Customer Service Department! We also want to emphasize our commitment to providing the best quality temporary housing solutions accompanied by the highest level of customer service in the industry. Read below to find out what SERVICE means to us!

S is for Selfless – We will be attentive to customer requests, regardless of other priorities. We will demonstrate our abilities through our conduct, conversations, and results.

E is for Ethical – We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.

R is for Respectful – We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.

V is for Versatile – We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.

I is for Innovative – We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of our customers. We will welcome customer feedback as a means to improve the services we provide.

C is for Communication – We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.

E is for Encouraging – We will support employee creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their jobs, including customer service.

At Preferred Corporate Housing, we are committed to our goal of providing the best nationwide temporary housing options along with the highest level of customer service in the industry. We look forward to any opportunity to showcase what SERVICE means to us!

About Preferred Corporate Housing:
Preferred Corporate Housing (corporates.com) is the premier, nationwide extended-stay lodging partner for relocating employees, temporary assignments, recurring projects, and corporate training programs. Corporations and human resource managers turn to Preferred Corporate Housing to take advantage of cost-efficient, fully furnished apartments, accompanied by online inventory management tools, dedicated personal account teams, and service to more than 14,000 cities. PCH is your permanent solution for temporary housing nationwide! (800) 960-0102, corporates.com.

How to make your temporary apartment feel like home

Monday, September 20th, 2010

Many people choose fully furnished apartments for stays of 30 days or longer as alternatives to hotel stays because they want to feel more at home. They want the extra comfort and space than a cramped, cookie-cutter hotel can offer, but if they don’t do anything to personalize their furnished apartment, it can wind up feeling just as cold and cramped as the hotel they were trying to avoid. Here are some great tips on how to make your temporary furnished apartment feel less like a hotel room and more like your home.

Tip # 1: Rearrange the furniture – When the furniture company delivers your items, they will do their best to arrange the items according to the space, but they don’t know your routine or preferences. Instead of placing that comfy chair in front of the television, you may prefer that the chair be by the window because that’s where you like to read. You may want your bed up against a wall instead of in the middle of the room. As long as you are careful not to damage any of the furniture or walls, there is no reason not to design the space according to your preferences.

Tip # 2: Display photos of family and friends – Bring along some framed pictures of your loved ones and place them throughout your apartment. There are many products available that will allow you to hang things without damaging the wall, and you can also utilize your refrigerator to display your children’s pictures and artwork. Having familiar items like these will make the space feel more personal.

Tip # 3: Unpack your suitcase – Even though your apartment may be temporary, take advantage of the dresser and night stand! If you are constantly living out of your suitcase, you can never fully relax because it won’t feel like home.

Tip # 4: Buy some house plants – Studies show that house plants can reduce stress, fight off toxins, and even boost energy! Go to the local home improvement store and find plants that are easy to maintain. http://www.prevention.com/houseplants/

Tip # 5: Maintain your routines – If you always have Taco Night on Tuesday, or practice Yoga every morning, keep up with those important routines. The familiarity of routines will allow you to feel comfortable in your surroundings.

Even though you would rather be at your actual home, sometimes it just isn’t possible. Although you may be 500+ miles away, implementing these five tips can make your temporary apartment feel like home….or at least a little closer to it!

Independence Day – Fireworks Safety Tips

Friday, July 2nd, 2010

We at Preferred Corporate Housing are looking forward to enjoying the onset of summer and an opportunity to honor those who came before us to give our great country the independence we will be celebrating. Most 4th of July celebrations generally involve family, friends, fun, and of course…FIREWORKS, so here are some safety tips from The National Council of Fireworks Safety:

1. Use fireworks outdoors only.
2. Obey local laws. If fireworks are not legal where you live, do not use them.
3. Always have water handy. (A hose or bucket).
4. Only use fireworks as intended. Don’t try to alter them or combine them.
5. Never relight a “dud” firework. Wait 20 minutes and then soak it in a bucket of water.
6. Use common sense. Spectators should keep a safe distance from the shooter and the shooter should wear safety glasses.
7. Alcohol and fireworks do not mix. Have a “designated shooter.”
8. Only persons over the age of 12 should be allowed to handle sparklers of any type.
9. Do not ever use homemade fireworks of illegal explosives: They can kill you! Report illegal explosives to the fire or police department in your community.

Have a great time, remember what this holiday represents, and most of all…BE SAFE!

Companies rely on Corporate Housing to Gain Control of Travel Budgets

Wednesday, June 30th, 2010

A recent article posted on www.management.travel, discussed how adding corporate housing services to Corporate Travel Departments can save companies double-digit percentages and provide employees with better accommodations that offer all of the comforts of home. In the article, Michelle De Costa, global travel manager at Sapient, said that having a firmer grasp on corporate housing became a must after her company begin growing rapidly, and they increased the number of employees they were sending out for temporary projects. She said that having corporate apartments was “generally a better solution for that type of situation than an extended-stay hotel.”

Typically used for a 30-day minimum stay, corporate apartments are generally less expensive, Sapient’s US average daily corporate apartment rate was $91 compared with $189 for hotels, and corporate apartments offer additional amenities that create a ‘home-like’ feel. Corporate apartments offer fully furnished accommodations in residential areas and amenities that include full-sized kitchens with all the necessary appliances and cookware, double and sometimes triple the amount of living space of a typical hotel room, more privacy than a hotel can offer, and the ability to custom design any additional services and amenities that you might need.

If you are a travel manager looking for additional ways to gain control of your budget, or if your company is looking to expand on its travel service offerings, explore the benefits that corporate housing can provide. Visit www.corporates.com for additional information or to request a custom housing proposal tailored to your specific needs.

Move Out Surveys

Friday, May 28th, 2010

As the Quality Assurance Director of Preferred Corporate Housing, a nationwide corporate housing provider, my day is generally jam packed with a million and one things to review. But of all the things on my day-to-day task list, my favorite thing to do is read over the survey responses we get from our guests who have recently stayed in one of our corporate apartments. With time being such a limited commodity, I have a great sense of appreciation for the fact that people take time out of their busy lives to complete our short survey.

Even though the survey is only eight questions long, the feedback we receive from our clients give me and the rest of the staff at Preferred Corporate Housing validation for the exceptional service we strive to offer, and unlimited opportunities to improve and grow in areas where we may have missed the mark.

When I read a response that says, “I would recommend Preferred Corporate Housing to anyone who needed help with housing anywhere in the US,” like the one I received yesterday, I instantly take pride in knowing that all the hard work our team does on a daily basis has not gone unnoticed. I also understand that in today’s business travel, relocation, and military housing industries, the focus is often placed on the negative aspect of things, and it is very rare for someone to spend their valuable time just to say something nice.

So thank you to the numerous guests of Preferred Corporate Housing who have done just that. I would also like to thank the few of you who have given us the opportunity to reflect and improve in areas that we may have dropped the ball. Even though we strive for perfection, we understand that it just isn’t possible. As Colin Powell once said, “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” As we continue on our journey to becoming the best nationwide housing company in the United States, Preferred Corporate Housing appreciates your feedback and so do I!